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Soft skills

Assertiveness and conflict resolution

Communication and collaboration in IT teams — practical soft skills.

Duration
8h · 1 day
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Outcomes after the program

Communication and collaboration in IT teams — practical soft skills.

✓

Become aware of different types of conflicts and experience their specific nature

✓

Try out various methods of dealing with conflict and evaluate their effectiveness depending on the source of conflict

✓

Create your own communication patterns that facilitate problem-solving

✓

Discover your own patterns in facing conflicts

✓

Realize in which roles and tasks you behave aggressively, assertively, or submissively

Program

What we actually do

  • · Recognizing Types of Conflicts Understanding the variety of conflicts Identifying sources and characteristics of conflicts Better recognition of conflicts at work and in personal life
  • · Methods of Conflict Management Assertive communication Negotiation techniques Mediation approaches Problem-solving methods Choosing methods based on context and conflict type
  • · Shaping Communication Patterns Creating new communication patterns Developing empathy Practicing active listening Expressing one’s needs clearly
  • · Understanding Own Behavioral Patterns in Conflict Reflecting on personal conflict responses Aggressive behaviors Assertive behaviors Submissive behaviors Making conscious choices of effective strategies
  • · Awareness of Roles and Tasks in Conflict Identifying personal roles in conflict situations Recognizing behaviors that influence conflict dynamics Understanding impact on conflict resolution
  • · Impact of Assertiveness on Our Lives Defining assertiveness Distinguishing assertiveness from aggression and submissiveness Applying assertiveness in professional life Applying assertiveness in personal life
Every module is adapted to your stack and context. The above is a starting point — not a fixed agenda.
How we work

From brief to retro in 30 days.

01

Brief & diagnosis

A call with the team lead + a short survey for participants. We define goals, gap and context.

02

Program customization

We adapt modules, case studies and code examples to your stack. Approval in 5 days.

03

Workshop

Trainer-led sessions, hands-on, code review. Mentor available between sessions too.

04

Retro + report

Outcome report for the team and lead. 30 days of consulting included.

Inquiry

Send a brief. We'll reply within 1 day.

After a short brief we'll prepare a program and a quote. No obligations — it's just a starting point.

✓Quote within 48h of the brief
✓First session within 30 days
✓Pilot before the full decision
✓VAT invoice, payment in instalments possible

How we handle your data

We process your business data (name, work e-mail, phone number, company, job title) in order to handle your corporate training inquiry and prepare an offer. The data controller is infoShare Academy Sp. z o.o., Al. Grunwaldzka 472B, 80-309 Gdańsk. Providing the data is voluntary but necessary to receive a response. You have the right to access, rectify, erase or restrict the processing of your data and to object to it. Full information is available in our data processing notice.

Optional marketing consents

The controller of your personal data is infoShare Academy sp. z o.o. The rules for processing personal data are set out in the Privacy Policy and the Data Processing Notice.

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