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Management

Basics of IT administration

This training is designed for individuals who wish to enter the IT profession, focusing on system and infrastructure administration rather than software development.

Duration
30h · 4 days
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Who it's for

Ideal for teams that…

1 Ideal for individuals aiming to start a career in IT administration, particularly in roles such as helpdesk support, system administration, and network management.
Outcomes after the program

Cloud, automation and CI/CD in practice — hands-on for engineering teams.

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Fundamentals of IT, including various areas and specializations

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Basic networking, system, database, application, and infrastructure concepts

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Principles of working in initial helpdesk support lines (Level 0 and first line)

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Service management processes and best practices in IT support and system administration

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Basic IT security principles and project management

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Practical knowledge in configuring basic devices, systems, and applications

Program

What we actually do

  • · Introduction to IT Administration vs. software development IT areas: networks, databases, programming, systems, applications, servers Technical support – helpdesk Service management Security Project and deployment management
  • · Network Management Introduction to computer networks ISO/OSI and TCP/IP models LAN, WAN Device configuration methods (routers, switches, firewalls, access points) Network architecture in organizations VPN tunneling between locations Useful tools and best practices
  • · Database Management Introduction to databases Types of databases Database relationships SQL language Useful tools and best practices Application in Business Intelligence (BI)
  • · System Management Introduction to operating systems Basic Windows Server configuration System architecture Cloud systems ERP and CRM systems Domain management
  • · Service Management Introduction to ITIL IT processes and Service Level Agreements (SLAs) Communication between IT and business ITSM and ESM tools and reporting
  • · Helpdesk Support Hardware policies in organizations One Point of Contact (OPOC) Roles and responsibilities of IT technicians/engineers Assertiveness Best practices
  • · Security Introduction to security Security areas Backup procedures Business Continuity procedures High Availability (HA) architecture User training Tools and best practices
  • · Project and Deployment Management IT architecture and its significance Administrator’s role in IT projects Administrator’s role in business projects involving IT Handover of deployments to maintenance and administration Documentation and procedures
Every module is adapted to your stack and context. The above is a starting point — not a fixed agenda.
How we work

From brief to retro in 30 days.

01

Brief & diagnosis

A call with the team lead + a short survey for participants. We define goals, gap and context.

02

Program customization

We adapt modules, case studies and code examples to your stack. Approval in 5 days.

03

Workshop

Trainer-led sessions, hands-on, code review. Mentor available between sessions too.

04

Retro + report

Outcome report for the team and lead. 30 days of consulting included.

Inquiry

Send a brief. We'll reply within 1 day.

After a short brief we'll prepare a program and a quote. No obligations — it's just a starting point.

✓Quote within 48h of the brief
✓First session within 30 days
✓Pilot before the full decision
✓VAT invoice, payment in instalments possible

How we handle your data

We process your business data (name, work e-mail, phone number, company, job title) in order to handle your corporate training inquiry and prepare an offer. The data controller is infoShare Academy Sp. z o.o., Al. Grunwaldzka 472B, 80-309 Gdańsk. Providing the data is voluntary but necessary to receive a response. You have the right to access, rectify, erase or restrict the processing of your data and to object to it. Full information is available in our data processing notice.

Optional marketing consents

The controller of your personal data is infoShare Academy sp. z o.o. The rules for processing personal data are set out in the Privacy Policy and the Data Processing Notice.

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