Cloud & DevOps

Windows 11 – Troubleshooting and System Diagnostics for Intermediate Users

The training is delivered in the form of intensive, hands-on workshops focused on diagnosing and resolving Windows 11 system issues in a corporate environment.

Duration
6h
Who it's for

Ideal for teams that…

1 Windows system administrators (junior / regular)
2 Helpdesk specialists (L2 / L3)
3 IT professionals responsible for workstation maintenance
4 Administrators supporting end users
5 Personnel responsible for incident and problem resolution in Windows 11 environments.
Outcomes after the program

Cloud, automation and CI/CD in practice — hands-on for engineering teams.

Have basic administrative knowledge of Windows 10 or Windows 11

Understand concepts such as services, drivers, GPO, DNS, and user profiles

Have experience working with Windows workstations in a corporate environment

Have basic knowledge of PowerShell (recommended)

Program · 6 modules

What we actually do

M01
1. User Logon and Profile Troubleshooting
  • · Profile types and common symptoms (temporary profiles, slow logon, profile errors)
  • · User Profile Service: common root causes and logs
  • · Issues with settings synchronization and profile components
  • · Profile migration/repair – safe procedures
  • · Identifying the root cause in logs
  • · Repair/migration + validation (logon, settings, applications)
M02
2. Resource Access and Permissions
  • · NTFS vs Share permissions: differences and common mistakes
  • · Inheritance, “Effective Access,” Access Denied in practice
  • · Connections to shared resources: mapping, credentials, cache, conflicts
  • · Identifying the root cause (NTFS/Share/credentials/policy)
  • · Fix + testing “as the user”
M03
3. Applications: Installation, Launch, Store / Edge
  • · MSI: installation logging basics (msiexec /l*v) and log interpretation
  • · AppX / Microsoft Store: common failures and diagnostics
  • · Edge: policies, profile, cache, components
  • · ProcMon as the number one tool for “why it doesn’t start”
  • · MSI log + ProcMon analysis
  • · Fix + verification + escalation notes
M04
4. Windows Update – Diagnostics and Repair
  • · Common issues: update loops, download errors, pending reboot
  • · Where to check history and logs, when to reset components
  • · Distinguishing client-side issues from policy / WSUS / MDM problems
  • · Root cause identification (storage, services, policy, components)
  • · Repair and confirmation of success
M05
5. Performance and Stability: PerfMon + ETW (WPR/WPA)
  • · PerfMon: CPU / Disk / Memory – basic interpretation
  • · Resource Monitor: quick identification of resource-heavy processes
  • · ETW: when PerfMon is not enough
  • · WPR: capturing issues (boot / logon / performance)
  • · WPA: trace analysis (basic charts and conclusions)
  • · WPR trace collection + WPA analysis
  • · Identifying the process/service/policy as the root cause + fix
M06
6. Wrap-up – Runbooks and L2/L3 Checklists
  • · Ready-to-use checklists: boot / logon / network / GPO / apps / performance / security
  • · How to prepare materials for escalation (evidence, logs, timeline)
  • · Q&A panel + discussion of participant cases
Every module is adapted to your stack and context. The above is a starting point — not a fixed agenda.
How we work

From brief to retro in 30 days.

01

Brief & diagnosis

A call with the team lead + a short survey for participants. We define goals, gap and context.

02

Program customization

We adapt modules, case studies and code examples to your stack. Approval in 5 days.

03

Workshop

Trainer-led sessions, hands-on, code review. Mentor available between sessions too.

04

Retro + report

Outcome report for the team and lead. 30 days of consulting included.

Inquiry

Send a brief. We'll reply within 1 day.

After a short brief we'll prepare a program and a quote. No obligations — it's just a starting point.

Quote within 48h of the brief
First session within 30 days
Pilot before the full decision
VAT invoice, payment in instalments possible

Ochrona antyspamowa (Cloudflare Turnstile) zostanie aktywowana po wpięciu klucza.